Need independent feedback?
If you’re in need of an honest assessment of your business, employees, procedures, products or services, we can help. We are highly skilled at creating assessment tools and then expertly applying these in the most appropriate way for the situation. You will gain the information you need to make informed decisions going forward.
Store Assessments
No matter how great your product offering or how swanky your store shoppers will not return if customer service is not up to scratch. Working with small to medium sized businesses over the past 22 years we have provided a boutique mystery shopping service personalised to our customer’s needs. And most importantly we use a small group of carefully chosen, well-briefed mystery shoppers dedicated to giving honest, accurate, targeted feedback. Our point of difference is that we also provide advice on how improvements can be made so that our clients have the information they need to improve and succeed.
““We have found the service offered by Webb Partners helpful and the reports detailed and thorough. Certainly it has been a good indicator for us of our service levels and of areas where we can improve significantly. Getting a completely independent viewpoint makes our self-assessment that much more valuable””
““The Shampoo Plus team have learned so much about sales and service since being with Webb Partners - I would definitely recommend them”.”
“I just wanted to say a huge thank you for all you have done to help us to get this far in the Top Shop competition. Everyone is buzzing!
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“I have always appreciated the times that we met with you. You have provided an excellent service to Te Papa Stores and have supported our brand.
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